Pizza King Help Request

Pizza King Help Ticket

Submission Form

Submissions on this page will immediately contact whoever can help solve the issue you submit. Your DM will automatically be tagged in the request so that they can assist and advocate for the swift resolution of this problem.

Please fill out all of the information in this form to the best of your knowledge. The more detailed you can be here, the quicker we will be able to process what is going on and offer a solution.

Choose a store

Your Name

Your Email Address

Phone number of someone on site

Urgency Level What do these mean?

General nature of the problem

Please Specify "Other" Issue

Description of Problem

When did this problem first occur?

How often does this problem happen?

Attach a File (Optional)

Upload a screenshot or photo of the issue if possible.

IT Department Contact Information

7 days a week, 10am - 9pm email support.
Call (765) 587-2605 for after hours, emergency support – leave voicemail if no answer!

Urgency Level	Qualifying Events (examples, not exhaustive)	Contact Method
Low	Office printer not functional One or two cameras are offline New install of equipment (such as additional camera)	Email itd@pizzaking.com Expected reply within 1 business day
Medium	One outside phone not functional One non-main, non-cash register POS not functional One non-cash register receipt printer is not functional A non-cash register card reader is down Entire camera system is offline	Email itd@pizzaking.com Reply within 1 day (incl. weekends)
High	Multiple POS stations not functional (main is working) A cash register POS is not functional (another present) Multiple phones not functional (at least one works) COLD and/or HOT ticket printers are not functional Cannot finish nightly paperwork due to connectivity (espeically timesheets or commissary orders)	Email itd@pizzaking.com Reply within 1 hour. After 9pm, call (765) 587-2605.
Critical	Total store offline (phones, POS, WiFi) Main POS or all POS stations are offline All phones are offline Cannot take any card payments store-wide No cash registers are functional	Call (765) 587-2605 Leave voicemail if no answer.